Artificial Intelligence in Client Relationship Management
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through pipeline management and upselling and cross selling as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with sales forecasting, proposal writing and difficult conversations in their own organisation.
What delegates leave able to do
- Put sales forecasting on a footing they can defend to a reviewer, measured against consultative selling methodology
- Take ownership of proposal writing rather than escalating it
- Review difficult conversations and say plainly whether it is working
- Spot where objection handling is failing before it becomes a finding
What the course covers
- Pipeline management
- Upselling and cross selling
- Sales forecasting
- Proposal writing
- Difficult conversations
- Objection handling
- Service recovery
Who should attend
- sales representatives
- sales managers
- contact centre team leaders
- customer service managers
