Sales Forecasting for Small and Medium Enterprises
3 days|Delivered on request
Sales Forecasting for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including difficult conversations, key account management and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with upselling and cross selling, objection handling and proposal writing in their own organisation.
What delegates leave able to do
- Put upselling and cross selling on a footing they can defend to a reviewer, measured against recognised service design practice
- Explain objection handling to someone who does not do the work
- Improve proposal writing within their own organisation
- Take ownership of voice of the customer programmes rather than escalating it
What the course covers
- Difficult conversations
- Key account management
- Upselling and cross selling
- Objection handling
- Proposal writing
- Voice of the customer programmes
- Sales forecasting
Who should attend
- contact centre team leaders
- client relationship managers
- service desk staff
- sales representatives
