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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Client Relationship Management
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through pipeline management and upselling and cross selling as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with sales forecasting, proposal writing and difficult conversations in their own organisation.
What delegates leave able to do
- Put sales forecasting on a footing they can defend to a reviewer, measured against consultative selling methodology
- Take ownership of proposal writing rather than escalating it
- Review difficult conversations and say plainly whether it is working
- Spot where objection handling is failing before it becomes a finding
What the course covers
- Pipeline management
- Upselling and cross selling
- Sales forecasting
- Proposal writing
- Difficult conversations
- Objection handling
- Service recovery
Who should attend
- sales representatives
- sales managers
- contact centre team leaders
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 11 Nov 2026 | Online | USD 900 |
| 8 to 10 Feb 2027 | Pretoria | R13 000 |
| 8 to 10 Mar 2027 | Johannesburg | R13 000 |
| 5 to 7 Apr 2027 | Online | USD 900 |
| 10 to 12 May 2027 | Accra | USD 1 500 |
| 28 to 30 Jun 2027 | Pretoria | R13 000 |
| 2 to 4 Aug 2027 | Cairo | USD 1 500 |
| 6 to 8 Sep 2027 | Johannesburg | R13 000 |
| 4 to 6 Oct 2027 | Durban | R13 000 |
| 8 to 10 Nov 2027 | Accra | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)