Artificial Intelligence in Consultative Selling
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through sales forecasting and proposal writing as they stand today and where they are heading. The shift is worth understanding because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with upselling and cross selling, customer retention and customer journey mapping in their own organisation.
What delegates leave able to do
- Explain upselling and cross selling to someone who does not do the work, measured against the Consumer Protection Act
- Make a decision about customer retention without waiting for a specialist
- Review customer journey mapping and say plainly whether it is working
- Bring service level design into line with current good practice
What the course covers
- Sales forecasting
- Proposal writing
- Upselling and cross selling
- Customer retention
- Customer journey mapping
- Service level design
- Objection handling
Who should attend
- sales representatives
- key account managers
- branch managers
- sales managers
