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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Consultative Selling
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through sales forecasting and proposal writing as they stand today and where they are heading. The shift is worth understanding because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with upselling and cross selling, customer retention and customer journey mapping in their own organisation.
What delegates leave able to do
- Explain upselling and cross selling to someone who does not do the work, measured against the Consumer Protection Act
- Make a decision about customer retention without waiting for a specialist
- Review customer journey mapping and say plainly whether it is working
- Bring service level design into line with current good practice
What the course covers
- Sales forecasting
- Proposal writing
- Upselling and cross selling
- Customer retention
- Customer journey mapping
- Service level design
- Objection handling
Who should attend
- sales representatives
- key account managers
- branch managers
- sales managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Windhoek | USD 1 500 |
| 4 to 6 Jan 2027 | Johannesburg | R13 000 |
| 15 to 17 Feb 2027 | Online | USD 900 |
| 29 to 31 Mar 2027 | Pretoria | R13 000 |
| 17 to 19 May 2027 | Pretoria | R13 000 |
| 21 to 23 Jun 2027 | Nairobi | USD 1 500 |
| 2 to 4 Aug 2027 | Pretoria | R13 000 |
| 6 to 8 Sep 2027 | Pretoria | R13 000 |
| 11 to 13 Oct 2027 | Online | USD 900 |
| 15 to 17 Nov 2027 | Dar es Salaam | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)