Artificial Intelligence in Negotiation for Sales
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through needs analysis and complaint handling as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with telephone and contact centre skills, negotiation in sales and customer retention in their own organisation.
What delegates leave able to do
- Bring telephone and contact centre skills into line with current good practice, measured against recognised service design practice
- Improve negotiation in sales within their own organisation
- Review customer retention and say plainly whether it is working
- Take ownership of service level design rather than escalating it
What the course covers
- Needs analysis
- Complaint handling
- Telephone and contact centre skills
- Negotiation in sales
- Customer retention
- Service level design
- Objection handling
Who should attend
- contact centre team leaders
- key account managers
- sales representatives
- service desk staff
