Artificial Intelligence in Sales Management
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through objection handling and proposal writing as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with complaint handling, voice of the customer programmes and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Improve complaint handling within their own organisation, measured against consultative selling methodology
- Take ownership of voice of the customer programmes rather than escalating it
- Bring telephone and contact centre skills into line with current good practice
- Put customer retention on a footing they can defend to a reviewer
What the course covers
- Objection handling
- Proposal writing
- Complaint handling
- Voice of the customer programmes
- Telephone and contact centre skills
- Customer retention
- Service level design
Who should attend
- sales representatives
- sales managers
- branch managers
- service desk staff
