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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Artificial Intelligence in Negotiation for Sales

Customer Experience and Sales|3 days|Classroom or live online

This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through needs analysis and complaint handling as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with telephone and contact centre skills, negotiation in sales and customer retention in their own organisation.

What delegates leave able to do

  • Bring telephone and contact centre skills into line with current good practice, measured against recognised service design practice
  • Improve negotiation in sales within their own organisation
  • Review customer retention and say plainly whether it is working
  • Take ownership of service level design rather than escalating it

What the course covers

  • Needs analysis
  • Complaint handling
  • Telephone and contact centre skills
  • Negotiation in sales
  • Customer retention
  • Service level design
  • Objection handling

Who should attend

  • contact centre team leaders
  • key account managers
  • sales representatives
  • service desk staff

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 14 Oct 2026PretoriaR13 000
16 to 18 Nov 2026LusakaUSD 1 500
25 to 27 Jan 2027DubaiUSD 1 500
22 to 24 Feb 2027NairobiUSD 1 500
12 to 14 Apr 2027OnlineUSD 900
24 to 26 May 2027PretoriaR13 000
12 to 14 Jul 2027NairobiUSD 1 500
23 to 25 Aug 2027OnlineUSD 900
4 to 6 Oct 2027DubaiUSD 1 500
15 to 17 Nov 2027OnlineUSD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)