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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Proposal Writing
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through customer retention and service level design as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with key account management, complaint handling and negotiation in sales in their own organisation.
What delegates leave able to do
- Improve key account management within their own organisation, measured against recognised service design practice
- Explain complaint handling to someone who does not do the work
- Put negotiation in sales on a footing they can defend to a reviewer
- Take ownership of consultative selling rather than escalating it
What the course covers
- Customer retention
- Service level design
- Key account management
- Complaint handling
- Negotiation in sales
- Consultative selling
- Service standards
Who should attend
- customer service managers
- contact centre team leaders
- branch managers
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Pretoria | R13 000 |
| 11 to 13 Jan 2027 | Kigali | USD 1 500 |
| 15 to 17 Feb 2027 | Online | USD 900 |
| 5 to 7 Apr 2027 | Windhoek | USD 1 500 |
| 17 to 19 May 2027 | Pretoria | R13 000 |
| 21 to 23 Jun 2027 | Pretoria | R13 000 |
| 2 to 4 Aug 2027 | Cape Town | R13 000 |
| 6 to 8 Sep 2027 | Port Louis | USD 1 500 |
| 11 to 13 Oct 2027 | Online | USD 900 |
| 22 to 24 Nov 2027 | Windhoek | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)