Artificial Intelligence in Proposal Writing
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through customer retention and service level design as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with key account management, complaint handling and negotiation in sales in their own organisation.
What delegates leave able to do
- Improve key account management within their own organisation, measured against recognised service design practice
- Explain complaint handling to someone who does not do the work
- Put negotiation in sales on a footing they can defend to a reviewer
- Take ownership of consultative selling rather than escalating it
What the course covers
- Customer retention
- Service level design
- Key account management
- Complaint handling
- Negotiation in sales
- Consultative selling
- Service standards
Who should attend
- customer service managers
- contact centre team leaders
- branch managers
- client relationship managers
