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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Retail Management
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through key account management and proposal writing as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with needs analysis, customer retention and difficult conversations in their own organisation.
What delegates leave able to do
- Put needs analysis on a footing they can defend to a reviewer, measured against the Consumer Protection Act
- Spot where customer retention is failing before it becomes a finding
- Take ownership of difficult conversations rather than escalating it
- Review telephone and contact centre skills and say plainly whether it is working
What the course covers
- Key account management
- Proposal writing
- Needs analysis
- Customer retention
- Difficult conversations
- Telephone and contact centre skills
- Negotiation in sales
Who should attend
- service desk staff
- sales managers
- key account managers
- sales representatives
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 11 to 13 Jan 2027 | Lagos | USD 1 500 |
| 15 to 17 Feb 2027 | Lagos | USD 1 500 |
| 5 to 7 Apr 2027 | Lusaka | USD 1 500 |
| 17 to 19 May 2027 | Online | USD 900 |
| 21 to 23 Jun 2027 | Dar es Salaam | USD 1 500 |
| 19 to 21 Jul 2027 | Cape Town | R13 000 |
| 6 to 8 Sep 2027 | Windhoek | USD 1 500 |
| 25 to 27 Oct 2027 | Pretoria | R13 000 |
| 22 to 24 Nov 2027 | Durban | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)