Artificial Intelligence in Sales Forecasting
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through sales forecasting and service level design as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with voice of the customer programmes, complaint handling and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Improve voice of the customer programmes within their own organisation, measured against recognised service design practice
- Explain complaint handling to someone who does not do the work
- Put telephone and contact centre skills on a footing they can defend to a reviewer
- Take ownership of customer journey mapping rather than escalating it
What the course covers
- Sales forecasting
- Service level design
- Voice of the customer programmes
- Complaint handling
- Telephone and contact centre skills
- Customer journey mapping
- Consultative selling
Who should attend
- client relationship managers
- service desk staff
- sales representatives
- branch managers
