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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Sales Management
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through objection handling and proposal writing as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with complaint handling, voice of the customer programmes and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Improve complaint handling within their own organisation, measured against consultative selling methodology
- Take ownership of voice of the customer programmes rather than escalating it
- Bring telephone and contact centre skills into line with current good practice
- Put customer retention on a footing they can defend to a reviewer
What the course covers
- Objection handling
- Proposal writing
- Complaint handling
- Voice of the customer programmes
- Telephone and contact centre skills
- Customer retention
- Service level design
Who should attend
- sales representatives
- sales managers
- branch managers
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 19 to 21 Oct 2026 | Cape Town | R13 000 |
| 23 to 25 Nov 2026 | Online | USD 900 |
| 4 to 6 Jan 2027 | Gaborone | USD 1 500 |
| 1 to 3 Feb 2027 | Durban | R13 000 |
| 8 to 10 Mar 2027 | Pretoria | R13 000 |
| 19 to 21 Apr 2027 | Lagos | USD 1 500 |
| 31 May to 2 Jun 2027 | Pretoria | R13 000 |
| 5 to 7 Jul 2027 | Online | USD 900 |
| 16 to 18 Aug 2027 | Nairobi | USD 1 500 |
| 4 to 6 Oct 2027 | Johannesburg | R13 000 |
| 8 to 10 Nov 2027 | Dar es Salaam | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)