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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Artificial Intelligence in Service Recovery

Customer Experience and Sales|3 days|Classroom or live online

This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through service standards and negotiation in sales as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with service level design, key account management and proposal writing in their own organisation.

What delegates leave able to do

  • Make a decision about service level design without waiting for a specialist, measured against consultative selling methodology
  • Improve key account management within their own organisation
  • Take ownership of proposal writing rather than escalating it
  • Review sales forecasting and say plainly whether it is working

What the course covers

  • Service standards
  • Negotiation in sales
  • Service level design
  • Key account management
  • Proposal writing
  • Sales forecasting
  • Complaint handling

Who should attend

  • sales managers
  • sales representatives
  • branch managers
  • client relationship managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

30 Nov to 2 Dec 2026AccraUSD 1 500
4 to 6 Jan 2027Dar es SalaamUSD 1 500
22 to 24 Feb 2027NairobiUSD 1 500
29 to 31 Mar 2027GaboroneUSD 1 500
3 to 5 May 2027PretoriaR13 000
7 to 9 Jun 2027OnlineUSD 900
19 to 21 Jul 2027OnlineUSD 900
30 Aug to 1 Sep 2027Port LouisUSD 1 500
11 to 13 Oct 2027DurbanR13 000
15 to 17 Nov 2027OnlineUSD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)