Artificial Intelligence in Service Recovery
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through service standards and negotiation in sales as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with service level design, key account management and proposal writing in their own organisation.
What delegates leave able to do
- Make a decision about service level design without waiting for a specialist, measured against consultative selling methodology
- Improve key account management within their own organisation
- Take ownership of proposal writing rather than escalating it
- Review sales forecasting and say plainly whether it is working
What the course covers
- Service standards
- Negotiation in sales
- Service level design
- Key account management
- Proposal writing
- Sales forecasting
- Complaint handling
Who should attend
- sales managers
- sales representatives
- branch managers
- client relationship managers
