Artificial Intelligence in Tender Response Writing
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through sales forecasting and needs analysis as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with negotiation in sales, objection handling and service recovery in their own organisation.
What delegates leave able to do
- Spot where negotiation in sales is failing before it becomes a finding, measured against the Consumer Protection Act
- Take ownership of objection handling rather than escalating it
- Make a decision about service recovery without waiting for a specialist
- Review service standards and say plainly whether it is working
What the course covers
- Sales forecasting
- Needs analysis
- Negotiation in sales
- Objection handling
- Service recovery
- Service standards
- Customer journey mapping
Who should attend
- contact centre team leaders
- client relationship managers
- key account managers
- customer service managers
