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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Tender Response Writing
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through sales forecasting and needs analysis as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with negotiation in sales, objection handling and service recovery in their own organisation.
What delegates leave able to do
- Spot where negotiation in sales is failing before it becomes a finding, measured against the Consumer Protection Act
- Take ownership of objection handling rather than escalating it
- Make a decision about service recovery without waiting for a specialist
- Review service standards and say plainly whether it is working
What the course covers
- Sales forecasting
- Needs analysis
- Negotiation in sales
- Objection handling
- Service recovery
- Service standards
- Customer journey mapping
Who should attend
- contact centre team leaders
- client relationship managers
- key account managers
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 26 to 28 Oct 2026 | Online | USD 900 |
| 23 to 25 Nov 2026 | Cape Town | R13 000 |
| 4 to 6 Jan 2027 | Online | USD 900 |
| 15 to 17 Feb 2027 | Windhoek | USD 1 500 |
| 22 to 24 Mar 2027 | Pretoria | R13 000 |
| 3 to 5 May 2027 | Johannesburg | R13 000 |
| 31 May to 2 Jun 2027 | Johannesburg | R13 000 |
| 12 to 14 Jul 2027 | Durban | R13 000 |
| 30 Aug to 1 Sep 2027 | Online | USD 900 |
| 11 to 13 Oct 2027 | Windhoek | USD 1 500 |
| 22 to 24 Nov 2027 | Harare | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)