Print this page or save it as a PDF to circulate internally.
Back to the course
Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Business Development
Customer Experience and Sales|3 days|Classroom or live online
This Business Development programme gives delegates a working command of service recovery and consultative selling, grounded in consultative selling methodology. Organisations invest here because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with customer journey mapping, objection handling and upselling and cross selling in their own organisation.
What delegates leave able to do
- Make a decision about customer journey mapping without waiting for a specialist, measured against consultative selling methodology
- Spot where objection handling is failing before it becomes a finding
- Bring upselling and cross selling into line with current good practice
- Review pipeline management and say plainly whether it is working
What the course covers
- Service recovery
- Consultative selling
- Customer journey mapping
- Objection handling
- Upselling and cross selling
- Pipeline management
- Service standards
Who should attend
- key account managers
- service desk staff
- sales representatives
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 11 Nov 2026 | Cairo | USD 1 500 |
| 11 to 13 Jan 2027 | Durban | R13 000 |
| 8 to 10 Feb 2027 | Cape Town | R13 000 |
| 22 to 24 Mar 2027 | Dubai | USD 1 500 |
| 3 to 5 May 2027 | Cape Town | R13 000 |
| 14 to 16 Jun 2027 | Online | USD 900 |
| 19 to 21 Jul 2027 | Pretoria | R13 000 |
| 16 to 18 Aug 2027 | Cape Town | R13 000 |
| 27 to 29 Sep 2027 | Harare | USD 1 500 |
| 8 to 10 Nov 2027 | Dar es Salaam | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)