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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Channel and Distributor Management for Managers
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers service standards and service level design from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with proposal writing, customer journey mapping and sales forecasting in their own organisation.
What delegates leave able to do
- Spot where proposal writing is failing before it becomes a finding, measured against the Consumer Protection Act
- Explain customer journey mapping to someone who does not do the work
- Improve sales forecasting within their own organisation
- Review customer retention and say plainly whether it is working
What the course covers
- Service standards
- Service level design
- Proposal writing
- Customer journey mapping
- Sales forecasting
- Customer retention
- Needs analysis
Who should attend
- contact centre team leaders
- sales representatives
- branch managers
- sales managers
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 18 to 20 Jan 2027 | Johannesburg | R13 000 |
| 15 to 17 Feb 2027 | Cape Town | R13 000 |
| 22 to 24 Mar 2027 | Durban | R13 000 |
| 19 to 21 Apr 2027 | Cape Town | R13 000 |
| 24 to 26 May 2027 | Durban | R13 000 |
| 21 to 23 Jun 2027 | Online | USD 900 |
| 9 to 11 Aug 2027 | Dubai | USD 1 500 |
| 20 to 22 Sep 2027 | Dubai | USD 1 500 |
| 1 to 3 Nov 2027 | Dubai | USD 1 500 |
| 29 Nov to 1 Dec 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)