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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Channel and Distributor Management

Customer Experience and Sales|3 days|Classroom or live online

This Channel and Distributor Management programme gives delegates a working command of objection handling and key account management, grounded in recognised service design practice. Organisations invest here because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with service standards, consultative selling and customer retention in their own organisation.

What delegates leave able to do

  • Make a decision about service standards without waiting for a specialist, measured against recognised service design practice
  • Improve consultative selling within their own organisation
  • Spot where customer retention is failing before it becomes a finding
  • Explain upselling and cross selling to someone who does not do the work

What the course covers

  • Objection handling
  • Key account management
  • Service standards
  • Consultative selling
  • Customer retention
  • Upselling and cross selling
  • Voice of the customer programmes

Who should attend

  • sales representatives
  • contact centre team leaders
  • customer service managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

5 to 7 Oct 2026LagosUSD 1 500
16 to 18 Nov 2026LagosUSD 1 500
1 to 3 Feb 2027Cape TownR13 000
15 to 17 Mar 2027AccraUSD 1 500
19 to 21 Apr 2027JohannesburgR13 000
31 May to 2 Jun 2027OnlineUSD 900
5 to 7 Jul 2027DubaiUSD 1 500
2 to 4 Aug 2027Dar es SalaamUSD 1 500
30 Aug to 1 Sep 2027JohannesburgR13 000
27 to 29 Sep 2027WindhoekUSD 1 500
1 to 3 Nov 2027JohannesburgR13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)