Community Relations: Tools and Techniques

Communications and Public Relations|3 days|Classroom or live online

This is a hands-on programme. Delegates spend most of the time working through spokesperson training and stakeholder mapping on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: an organisation's reputation is now formed faster than its communications function can respond, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with investor communication, community engagement and campaign planning in their own organisation.

What delegates leave able to do

Make a decision about investor communication without waiting for a specialist, measured against stakeholder mapping methodology
Take ownership of community engagement rather than escalating it
Spot where campaign planning is failing before it becomes a finding
Review issues management and say plainly whether it is working

What the course covers

Spokesperson training
Stakeholder mapping
Investor communication
Community engagement
Campaign planning
Issues management
Brand positioning

Who should attend

executives who face media
marketing managers
communications managers

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

16 to 18 Nov 2026	Dubai	USD 1 500
25 to 27 Jan 2027	Johannesburg	R13 000
8 to 10 Mar 2027	Nairobi	USD 1 500
19 to 21 Apr 2027	Johannesburg	R13 000
31 May to 2 Jun 2027	Kigali	USD 1 500
5 to 7 Jul 2027	Pretoria	R13 000
2 to 4 Aug 2027	Johannesburg	R13 000
20 to 22 Sep 2027	Windhoek	USD 1 500
1 to 3 Nov 2027	Cape Town	R13 000
29 Nov to 1 Dec 2027	Kigali	USD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)