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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Consultative Selling Reporting and Analytics
Customer Experience and Sales|3 days|Classroom or live online
Consultative Selling Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through consultative selling and difficult conversations and the reporting built on top of them. The reporting layer matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with proposal writing, customer journey mapping and service recovery in their own organisation.
What delegates leave able to do
- Improve proposal writing within their own organisation, measured against consultative selling methodology
- Explain customer journey mapping to someone who does not do the work
- Put service recovery on a footing they can defend to a reviewer
- Review sales forecasting and say plainly whether it is working
What the course covers
- Consultative selling
- Difficult conversations
- Proposal writing
- Customer journey mapping
- Service recovery
- Sales forecasting
- Pipeline management
Who should attend
- contact centre team leaders
- branch managers
- sales managers
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 16 to 18 Nov 2026 | Cairo | USD 1 500 |
| 18 to 20 Jan 2027 | Durban | R13 000 |
| 8 to 10 Mar 2027 | Online | USD 900 |
| 26 to 28 Apr 2027 | Cape Town | R13 000 |
| 24 to 26 May 2027 | Online | USD 900 |
| 5 to 7 Jul 2027 | Johannesburg | R13 000 |
| 9 to 11 Aug 2027 | Dar es Salaam | USD 1 500 |
| 20 to 22 Sep 2027 | Johannesburg | R13 000 |
| 1 to 3 Nov 2027 | Pretoria | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)