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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Consultative Selling
Customer Experience and Sales|3 days|Classroom or live online
This Consultative Selling programme gives delegates a working command of difficult conversations and consultative selling, grounded in the Consumer Protection Act. Organisations invest here because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with proposal writing, upselling and cross selling and voice of the customer programmes in their own organisation.
What delegates leave able to do
- Explain proposal writing to someone who does not do the work, measured against the Consumer Protection Act
- Make a decision about upselling and cross selling without waiting for a specialist
- Improve voice of the customer programmes within their own organisation
- Bring sales forecasting into line with current good practice
What the course covers
- Difficult conversations
- Consultative selling
- Proposal writing
- Upselling and cross selling
- Voice of the customer programmes
- Sales forecasting
- Complaint handling
Who should attend
- sales representatives
- client relationship managers
- contact centre team leaders
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 12 to 14 Oct 2026 | Johannesburg | R13 000 |
| 9 to 11 Nov 2026 | Kigali | USD 1 500 |
| 18 to 20 Jan 2027 | Accra | USD 1 500 |
| 1 to 3 Mar 2027 | Kigali | USD 1 500 |
| 12 to 14 Apr 2027 | Pretoria | R13 000 |
| 24 to 26 May 2027 | Lagos | USD 1 500 |
| 28 to 30 Jun 2027 | Durban | R13 000 |
| 9 to 11 Aug 2027 | Johannesburg | R13 000 |
| 13 to 15 Sep 2027 | Cape Town | R13 000 |
| 25 to 27 Oct 2027 | Dar es Salaam | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)