Consultative Selling
3 days|Delivered on request
This Consultative Selling programme gives delegates a working command of difficult conversations and consultative selling, grounded in the Consumer Protection Act. Organisations invest here because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with proposal writing, upselling and cross selling and voice of the customer programmes in their own organisation.
What delegates leave able to do
- Explain proposal writing to someone who does not do the work, measured against the Consumer Protection Act
- Make a decision about upselling and cross selling without waiting for a specialist
- Improve voice of the customer programmes within their own organisation
- Bring sales forecasting into line with current good practice
What the course covers
- Difficult conversations
- Consultative selling
- Proposal writing
- Upselling and cross selling
- Voice of the customer programmes
- Sales forecasting
- Complaint handling
Who should attend
- sales representatives
- client relationship managers
- contact centre team leaders
