Crisis Communication for Small and Medium Enterprises

Communications and Public Relations|3 days|Classroom or live online

Crisis Communication for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including message development, issues management and the compliance obligations that come with it. The sector framing is necessary because internal communication failures surface later as engagement and retention problems, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with community engagement, content planning and press release writing in their own organisation.

What delegates leave able to do

Make a decision about community engagement without waiting for a specialist, measured against recognised crisis communication protocols
Improve content planning within their own organisation
Bring press release writing into line with current good practice
Explain internal communication to someone who does not do the work

What the course covers

Message development
Issues management
Community engagement
Content planning
Press release writing
Internal communication
Spokesperson training

Who should attend

public relations practitioners
spokespeople and media contacts
executives who face media
communications managers

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

23 to 25 Nov 2026	Online	USD 900
4 to 6 Jan 2027	Cape Town	R13 000
15 to 17 Feb 2027	Johannesburg	R13 000
15 to 17 Mar 2027	Online	USD 900
3 to 5 May 2027	Johannesburg	R13 000
21 to 23 Jun 2027	Durban	R13 000
2 to 4 Aug 2027	Pretoria	R13 000
13 to 15 Sep 2027	Pretoria	R13 000
25 to 27 Oct 2027	Durban	R13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)