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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Customer Journey Mapping
Customer Experience and Sales|3 days|Classroom or live online
This Customer Journey Mapping programme gives delegates a working command of consultative selling and complaint handling, grounded in the Consumer Protection Act. Organisations invest here because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with upselling and cross selling, proposal writing and objection handling in their own organisation.
What delegates leave able to do
- Bring upselling and cross selling into line with current good practice, measured against the Consumer Protection Act
- Review proposal writing and say plainly whether it is working
- Put objection handling on a footing they can defend to a reviewer
- Spot where pipeline management is failing before it becomes a finding
What the course covers
- Consultative selling
- Complaint handling
- Upselling and cross selling
- Proposal writing
- Objection handling
- Pipeline management
- Sales forecasting
Who should attend
- sales managers
- customer service managers
- key account managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 4 to 6 Jan 2027 | Kampala | USD 1 500 |
| 1 to 3 Feb 2027 | Johannesburg | R13 000 |
| 22 to 24 Mar 2027 | Pretoria | R13 000 |
| 26 to 28 Apr 2027 | Cairo | USD 1 500 |
| 31 May to 2 Jun 2027 | Nairobi | USD 1 500 |
| 19 to 21 Jul 2027 | Pretoria | R13 000 |
| 30 Aug to 1 Sep 2027 | Dar es Salaam | USD 1 500 |
| 4 to 6 Oct 2027 | Cape Town | R13 000 |
| 1 to 3 Nov 2027 | Cape Town | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)