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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Customer Service Excellence
Customer Experience and Sales|3 days|Classroom or live online
This Customer Service Excellence programme gives delegates a working command of consultative selling and customer journey mapping, grounded in consultative selling methodology. Organisations invest here because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with key account management, sales forecasting and negotiation in sales in their own organisation.
What delegates leave able to do
- Take ownership of key account management rather than escalating it, measured against consultative selling methodology
- Make a decision about sales forecasting without waiting for a specialist
- Explain negotiation in sales to someone who does not do the work
- Improve upselling and cross selling within their own organisation
What the course covers
- Consultative selling
- Customer journey mapping
- Key account management
- Sales forecasting
- Negotiation in sales
- Upselling and cross selling
- Customer retention
Who should attend
- key account managers
- sales representatives
- branch managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 19 to 21 Oct 2026 | Pretoria | R13 000 |
| 18 to 20 Jan 2027 | Cairo | USD 1 500 |
| 22 to 24 Feb 2027 | Cairo | USD 1 500 |
| 22 to 24 Mar 2027 | Cape Town | R13 000 |
| 3 to 5 May 2027 | Online | USD 900 |
| 14 to 16 Jun 2027 | Harare | USD 1 500 |
| 19 to 21 Jul 2027 | Dar es Salaam | USD 1 500 |
| 30 Aug to 1 Sep 2027 | Cape Town | R13 000 |
| 27 to 29 Sep 2027 | Pretoria | R13 000 |
| 8 to 10 Nov 2027 | Nairobi | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)