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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Digital Transformation in Business Development
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through service recovery and pipeline management as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with key account management, objection handling and proposal writing in their own organisation.
What delegates leave able to do
- Bring key account management into line with current good practice, measured against the Consumer Protection Act
- Review objection handling and say plainly whether it is working
- Put proposal writing on a footing they can defend to a reviewer
- Explain customer retention to someone who does not do the work
What the course covers
- Service recovery
- Pipeline management
- Key account management
- Objection handling
- Proposal writing
- Customer retention
- Needs analysis
Who should attend
- service desk staff
- client relationship managers
- customer service managers
- branch managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Durban | R13 000 |
| 1 to 3 Feb 2027 | Port Louis | USD 1 500 |
| 22 to 24 Mar 2027 | Johannesburg | R13 000 |
| 26 to 28 Apr 2027 | Pretoria | R13 000 |
| 7 to 9 Jun 2027 | Port Louis | USD 1 500 |
| 26 to 28 Jul 2027 | Dar es Salaam | USD 1 500 |
| 30 Aug to 1 Sep 2027 | Dubai | USD 1 500 |
| 18 to 20 Oct 2027 | Kampala | USD 1 500 |
| 15 to 17 Nov 2027 | Nairobi | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)