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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Digital Transformation in Channel and Distributor Management

Customer Experience and Sales|3 days|Classroom or live online

This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through key account management and sales forecasting as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with service level design, pipeline management and proposal writing in their own organisation.

What delegates leave able to do

  • Spot where service level design is failing before it becomes a finding, measured against recognised service design practice
  • Take ownership of pipeline management rather than escalating it
  • Make a decision about proposal writing without waiting for a specialist
  • Improve voice of the customer programmes within their own organisation

What the course covers

  • Key account management
  • Sales forecasting
  • Service level design
  • Pipeline management
  • Proposal writing
  • Voice of the customer programmes
  • Customer retention

Who should attend

  • contact centre team leaders
  • key account managers
  • sales representatives
  • client relationship managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 14 Oct 2026OnlineUSD 900
23 to 25 Nov 2026HarareUSD 1 500
15 to 17 Feb 2027DubaiUSD 1 500
22 to 24 Mar 2027NairobiUSD 1 500
26 to 28 Apr 2027CairoUSD 1 500
31 May to 2 Jun 2027WindhoekUSD 1 500
5 to 7 Jul 2027DurbanR13 000
16 to 18 Aug 2027DurbanR13 000
20 to 22 Sep 2027JohannesburgR13 000
25 to 27 Oct 2027DurbanR13 000
29 Nov to 1 Dec 2027OnlineUSD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)