Digital Transformation in Consultative Selling
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through consultative selling and service recovery as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with sales forecasting, difficult conversations and service level design in their own organisation.
What delegates leave able to do
- Take ownership of sales forecasting rather than escalating it, measured against recognised service design practice
- Review difficult conversations and say plainly whether it is working
- Improve service level design within their own organisation
- Spot where objection handling is failing before it becomes a finding
What the course covers
- Consultative selling
- Service recovery
- Sales forecasting
- Difficult conversations
- Service level design
- Objection handling
- Customer retention
Who should attend
- key account managers
- client relationship managers
- customer service managers
- sales managers
