Proposal Writing for Managers
3 days|Delivered on request
This programme is for the person accountable for the work rather than the person doing it. It covers objection handling and negotiation in sales from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with sales forecasting, consultative selling and difficult conversations in their own organisation.
What delegates leave able to do
- Improve sales forecasting within their own organisation, measured against the Consumer Protection Act
- Take ownership of consultative selling rather than escalating it
- Review difficult conversations and say plainly whether it is working
- Explain service recovery to someone who does not do the work
What the course covers
- Objection handling
- Negotiation in sales
- Sales forecasting
- Consultative selling
- Difficult conversations
- Service recovery
- Customer retention
Who should attend
- customer service managers
- key account managers
- sales representatives
- contact centre team leaders
- client relationship managers
