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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Digital Transformation in Negotiation for Sales
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through objection handling and consultative selling as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with upselling and cross selling, complaint handling and negotiation in sales in their own organisation.
What delegates leave able to do
- Review upselling and cross selling and say plainly whether it is working, measured against the Consumer Protection Act
- Bring complaint handling into line with current good practice
- Make a decision about negotiation in sales without waiting for a specialist
- Improve sales forecasting within their own organisation
What the course covers
- Objection handling
- Consultative selling
- Upselling and cross selling
- Complaint handling
- Negotiation in sales
- Sales forecasting
- Difficult conversations
Who should attend
- client relationship managers
- sales managers
- branch managers
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 11 Nov 2026 | Nairobi | USD 1 500 |
| 25 to 27 Jan 2027 | Pretoria | R13 000 |
| 1 to 3 Mar 2027 | Online | USD 900 |
| 5 to 7 Apr 2027 | Johannesburg | R13 000 |
| 17 to 19 May 2027 | Lagos | USD 1 500 |
| 5 to 7 Jul 2027 | Pretoria | R13 000 |
| 16 to 18 Aug 2027 | Johannesburg | R13 000 |
| 27 to 29 Sep 2027 | Durban | R13 000 |
| 25 to 27 Oct 2027 | Johannesburg | R13 000 |
| 22 to 24 Nov 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)