Digital Transformation in Negotiation for Sales
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through objection handling and consultative selling as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with upselling and cross selling, complaint handling and negotiation in sales in their own organisation.
What delegates leave able to do
- Review upselling and cross selling and say plainly whether it is working, measured against the Consumer Protection Act
- Bring complaint handling into line with current good practice
- Make a decision about negotiation in sales without waiting for a specialist
- Improve sales forecasting within their own organisation
What the course covers
- Objection handling
- Consultative selling
- Upselling and cross selling
- Complaint handling
- Negotiation in sales
- Sales forecasting
- Difficult conversations
Who should attend
- client relationship managers
- sales managers
- branch managers
- service desk staff
