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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Digital Transformation in Proposal Writing
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through consultative selling and service level design as they stand today and where they are heading. The shift is worth understanding because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with proposal writing, objection handling and customer retention in their own organisation.
What delegates leave able to do
- Take ownership of proposal writing rather than escalating it, measured against recognised service design practice
- Improve objection handling within their own organisation
- Bring customer retention into line with current good practice
- Make a decision about upselling and cross selling without waiting for a specialist
What the course covers
- Consultative selling
- Service level design
- Proposal writing
- Objection handling
- Customer retention
- Upselling and cross selling
- Negotiation in sales
Who should attend
- sales managers
- sales representatives
- contact centre team leaders
- key account managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 11 Nov 2026 | Nairobi | USD 1 500 |
| 1 to 3 Feb 2027 | Windhoek | USD 1 500 |
| 15 to 17 Mar 2027 | Johannesburg | R13 000 |
| 26 to 28 Apr 2027 | Durban | R13 000 |
| 31 May to 2 Jun 2027 | Durban | R13 000 |
| 12 to 14 Jul 2027 | Lusaka | USD 1 500 |
| 16 to 18 Aug 2027 | Windhoek | USD 1 500 |
| 13 to 15 Sep 2027 | Cape Town | R13 000 |
| 25 to 27 Oct 2027 | Dubai | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)