Digital Transformation in Service Delivery Planning

Public Sector and Municipal Management|3 days|Classroom or live online

This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through irregular expenditure and performance management in government as they stand today and where they are heading. The shift is worth understanding because audit outcomes have become the dominant measure of municipal performance. Delegates leave able to work confidently with public finance management, audit action planning and service delivery planning in their own organisation.

What delegates leave able to do

Take ownership of public finance management rather than escalating it, measured against the Municipal Systems Act
Explain audit action planning to someone who does not do the work
Review service delivery planning and say plainly whether it is working
Spot where intergovernmental relations is failing before it becomes a finding

What the course covers

Irregular expenditure
Performance management in government
Public finance management
Audit action planning
Service delivery planning
Intergovernmental relations
Grant management

Who should attend

performance management officers
public sector finance officials
internal auditors in the public sector
supply chain practitioners in government

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

9 to 11 Nov 2026	Cape Town	R13 000
25 to 27 Jan 2027	Online	USD 900
15 to 17 Mar 2027	Cairo	USD 1 500
12 to 14 Apr 2027	Pretoria	R13 000
24 to 26 May 2027	Online	USD 900
28 to 30 Jun 2027	Pretoria	R13 000
2 to 4 Aug 2027	Online	USD 900
30 Aug to 1 Sep 2027	Cape Town	R13 000
4 to 6 Oct 2027	Cape Town	R13 000
8 to 10 Nov 2027	Cape Town	R13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)