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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Digital Transformation in Tender Response Writing
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through needs analysis and pipeline management as they stand today and where they are heading. The shift is worth understanding because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with key account management, sales forecasting and negotiation in sales in their own organisation.
What delegates leave able to do
- Bring key account management into line with current good practice, measured against recognised service design practice
- Put sales forecasting on a footing they can defend to a reviewer
- Take ownership of negotiation in sales rather than escalating it
- Review difficult conversations and say plainly whether it is working
What the course covers
- Needs analysis
- Pipeline management
- Key account management
- Sales forecasting
- Negotiation in sales
- Difficult conversations
- Telephone and contact centre skills
Who should attend
- sales managers
- client relationship managers
- contact centre team leaders
- branch managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 16 to 18 Nov 2026 | Johannesburg | R13 000 |
| 25 to 27 Jan 2027 | Johannesburg | R13 000 |
| 15 to 17 Mar 2027 | Johannesburg | R13 000 |
| 12 to 14 Apr 2027 | Johannesburg | R13 000 |
| 24 to 26 May 2027 | Pretoria | R13 000 |
| 21 to 23 Jun 2027 | Harare | USD 1 500 |
| 26 to 28 Jul 2027 | Accra | USD 1 500 |
| 23 to 25 Aug 2027 | Pretoria | R13 000 |
| 27 to 29 Sep 2027 | Harare | USD 1 500 |
| 25 to 27 Oct 2027 | Cairo | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)