Digital Transformation in Tender Response Writing
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through needs analysis and pipeline management as they stand today and where they are heading. The shift is worth understanding because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with key account management, sales forecasting and negotiation in sales in their own organisation.
What delegates leave able to do
- Bring key account management into line with current good practice, measured against recognised service design practice
- Put sales forecasting on a footing they can defend to a reviewer
- Take ownership of negotiation in sales rather than escalating it
- Review difficult conversations and say plainly whether it is working
What the course covers
- Needs analysis
- Pipeline management
- Key account management
- Sales forecasting
- Negotiation in sales
- Difficult conversations
- Telephone and contact centre skills
Who should attend
- sales managers
- client relationship managers
- contact centre team leaders
- branch managers
