Fundamentals of Service Level Agreements

Legal, Contracts and Governance|2 days|Classroom or live online

Fundamentals of Service Level Agreements is built for delegates who need to be useful in this area quickly. It starts at first principles and works through board procedure and arbitration and mediation without assuming prior specialist training. The programme exists because regulators have moved from guidance to enforcement across several sectors, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with commercial law fundamentals, company secretarial practice and contract lifecycle management in their own organisation.

What delegates leave able to do

Review commercial law fundamentals and say plainly whether it is working, measured against POPIA
Take ownership of company secretarial practice rather than escalating it
Make a decision about contract lifecycle management without waiting for a specialist
Improve contract interpretation within their own organisation

What the course covers

Board procedure
Arbitration and mediation
Commercial law fundamentals
Company secretarial practice
Contract lifecycle management
Contract interpretation
Dispute resolution

Who should attend

commercial managers who sign contracts
compliance officers
company secretaries
governance practitioners

Fees

South Africa	R10 000
Elsewhere in Africa and the Gulf	USD 1 100
Live online	USD 900

Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 3 Nov 2026	Kampala	USD 1 100
18 to 19 Jan 2027	Johannesburg	R10 000
22 to 23 Feb 2027	Online	USD 900
5 to 6 Apr 2027	Windhoek	USD 1 100
24 to 25 May 2027	Cape Town	R10 000
5 to 6 Jul 2027	Kampala	USD 1 100
9 to 10 Aug 2027	Johannesburg	R10 000
13 to 14 Sep 2027	Online	USD 900
1 to 2 Nov 2027	Pretoria	R10 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)