Fundamentals of Tender Response Writing

Customer Experience and Sales|2 days|Classroom or live online

Fundamentals of Tender Response Writing is built for delegates who need to be useful in this area quickly. It starts at first principles and works through difficult conversations and proposal writing without assuming prior specialist training. The programme exists because sales teams are frequently trained on the product and never on the conversation, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with complaint handling, sales forecasting and service level design in their own organisation.

What delegates leave able to do

Bring complaint handling into line with current good practice, measured against the Consumer Protection Act
Make a decision about sales forecasting without waiting for a specialist
Spot where service level design is failing before it becomes a finding
Explain service standards to someone who does not do the work

What the course covers

Difficult conversations
Proposal writing
Complaint handling
Sales forecasting
Service level design
Service standards
Objection handling

Who should attend

sales representatives
branch managers
key account managers
sales managers

Fees

South Africa	R10 000
Elsewhere in Africa and the Gulf	USD 1 100
Live online	USD 900

Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 3 Nov 2026	Kampala	USD 1 100
1 to 2 Feb 2027	Pretoria	R10 000
8 to 9 Mar 2027	Cape Town	R10 000
5 to 6 Apr 2027	Online	USD 900
17 to 18 May 2027	Harare	USD 1 100
14 to 15 Jun 2027	Windhoek	USD 1 100
12 to 13 Jul 2027	Online	USD 900
30 to 31 Aug 2027	Pretoria	R10 000
4 to 5 Oct 2027	Nairobi	USD 1 100
8 to 9 Nov 2027	Nairobi	USD 1 100

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)