Fundamentals of Tender Response Writing
2 days|Delivered on request
Fundamentals of Tender Response Writing is built for delegates who need to be useful in this area quickly. It starts at first principles and works through difficult conversations and proposal writing without assuming prior specialist training. The programme exists because sales teams are frequently trained on the product and never on the conversation, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with complaint handling, sales forecasting and service level design in their own organisation.
What delegates leave able to do
- Bring complaint handling into line with current good practice, measured against the Consumer Protection Act
- Make a decision about sales forecasting without waiting for a specialist
- Spot where service level design is failing before it becomes a finding
- Explain service standards to someone who does not do the work
What the course covers
- Difficult conversations
- Proposal writing
- Complaint handling
- Sales forecasting
- Service level design
- Service standards
- Objection handling
Who should attend
- sales representatives
- branch managers
- key account managers
- sales managers
