Internal Communication Reporting and Analytics

Communications and Public Relations|3 days|Classroom or live online

Internal Communication Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through brand positioning and message development and the reporting built on top of them. The reporting layer matters because internal communication failures surface later as engagement and retention problems. Delegates leave able to work confidently with reputation measurement, social media strategy and stakeholder mapping in their own organisation.

What delegates leave able to do

Make a decision about reputation measurement without waiting for a specialist, measured against recognised crisis communication protocols
Spot where social media strategy is failing before it becomes a finding
Take ownership of stakeholder mapping rather than escalating it
Review crisis communication and say plainly whether it is working

What the course covers

Brand positioning
Message development
Reputation measurement
Social media strategy
Stakeholder mapping
Crisis communication
Communication auditing

Who should attend

corporate affairs managers
communications managers
executives who face media
internal communication specialists

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

19 to 21 Oct 2026	Johannesburg	R13 000
23 to 25 Nov 2026	Online	USD 900
4 to 6 Jan 2027	Johannesburg	R13 000
8 to 10 Feb 2027	Pretoria	R13 000
8 to 10 Mar 2027	Kampala	USD 1 500
19 to 21 Apr 2027	Kampala	USD 1 500
31 May to 2 Jun 2027	Online	USD 900
5 to 7 Jul 2027	Harare	USD 1 500
23 to 25 Aug 2027	Johannesburg	R13 000
20 to 22 Sep 2027	Cape Town	R13 000
25 to 27 Oct 2027	Pretoria	R13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)