Issues Management for Managers

Communications and Public Relations|3 days|Classroom or live online

This programme is for the person accountable for the work rather than the person doing it. It covers community engagement and content planning from the position of someone who must review, approve and answer for the output. Managers carry this because spokespeople are frequently appointed without ever having been trained, and the accountability does not delegate cleanly. Delegates leave able to work confidently with campaign planning, spokesperson training and social media strategy in their own organisation.

What delegates leave able to do

Take ownership of campaign planning rather than escalating it, measured against recognised crisis communication protocols
Review spokesperson training and say plainly whether it is working
Bring social media strategy into line with current good practice
Put stakeholder mapping on a footing they can defend to a reviewer

What the course covers

Community engagement
Content planning
Campaign planning
Spokesperson training
Social media strategy
Stakeholder mapping
Internal communication

Who should attend

executives who face media
internal communication specialists
spokespeople and media contacts
corporate affairs managers
communications managers

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 4 Nov 2026	Online	USD 900
1 to 3 Feb 2027	Windhoek	USD 1 500
1 to 3 Mar 2027	Cape Town	R13 000
5 to 7 Apr 2027	Dubai	USD 1 500
10 to 12 May 2027	Durban	R13 000
28 to 30 Jun 2027	Cape Town	R13 000
26 to 28 Jul 2027	Pretoria	R13 000
30 Aug to 1 Sep 2027	Nairobi	USD 1 500
4 to 6 Oct 2027	Windhoek	USD 1 500
15 to 17 Nov 2027	Johannesburg	R13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)