Skip to content

Training across Africa, the Middle East and live online

069 221 6943

ISP TrainingsInnovative Special Projects

Arrow keys to moveEnter to openEsc to close

Print this page or save it as a PDF to circulate internally.

Back to the course
Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Leading Proposal Writing Teams

Customer Experience and Sales|3 days|Classroom or live online

This programme is for the person accountable for the work rather than the person doing it. It covers consultative selling and customer journey mapping from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with needs analysis, sales forecasting and objection handling in their own organisation.

What delegates leave able to do

  • Put needs analysis on a footing they can defend to a reviewer, measured against recognised service design practice
  • Make a decision about sales forecasting without waiting for a specialist
  • Bring objection handling into line with current good practice
  • Take ownership of complaint handling rather than escalating it

What the course covers

  • Consultative selling
  • Customer journey mapping
  • Needs analysis
  • Sales forecasting
  • Objection handling
  • Complaint handling
  • Telephone and contact centre skills

Who should attend

  • sales representatives
  • contact centre team leaders
  • customer service managers
  • service desk staff
  • branch managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 4 Nov 2026KampalaUSD 1 500
11 to 13 Jan 2027OnlineUSD 900
22 to 24 Feb 2027KigaliUSD 1 500
22 to 24 Mar 2027Port LouisUSD 1 500
19 to 21 Apr 2027DubaiUSD 1 500
24 to 26 May 2027LagosUSD 1 500
5 to 7 Jul 2027GaboroneUSD 1 500
9 to 11 Aug 2027KigaliUSD 1 500
6 to 8 Sep 2027PretoriaR13 000
4 to 6 Oct 2027LusakaUSD 1 500
8 to 10 Nov 2027DurbanR13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)