Leading Sales Forecasting Teams
3 days|Delivered on request
This programme is for the person accountable for the work rather than the person doing it. It covers service level design and service recovery from the position of someone who must review, approve and answer for the output. Managers carry this because customer complaints are logged far more often than they are analysed, and the accountability does not delegate cleanly. Delegates leave able to work confidently with key account management, objection handling and customer journey mapping in their own organisation.
What delegates leave able to do
- Take ownership of key account management rather than escalating it, measured against the Consumer Protection Act
- Review objection handling and say plainly whether it is working
- Put customer journey mapping on a footing they can defend to a reviewer
- Bring proposal writing into line with current good practice
What the course covers
- Service level design
- Service recovery
- Key account management
- Objection handling
- Customer journey mapping
- Proposal writing
- Needs analysis
Who should attend
- sales managers
- service desk staff
- client relationship managers
- sales representatives
- branch managers
