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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Leading Sales Forecasting Teams
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers service level design and service recovery from the position of someone who must review, approve and answer for the output. Managers carry this because customer complaints are logged far more often than they are analysed, and the accountability does not delegate cleanly. Delegates leave able to work confidently with key account management, objection handling and customer journey mapping in their own organisation.
What delegates leave able to do
- Take ownership of key account management rather than escalating it, measured against the Consumer Protection Act
- Review objection handling and say plainly whether it is working
- Put customer journey mapping on a footing they can defend to a reviewer
- Bring proposal writing into line with current good practice
What the course covers
- Service level design
- Service recovery
- Key account management
- Objection handling
- Customer journey mapping
- Proposal writing
- Needs analysis
Who should attend
- sales managers
- service desk staff
- client relationship managers
- sales representatives
- branch managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Online | USD 900 |
| 25 to 27 Jan 2027 | Durban | R13 000 |
| 8 to 10 Mar 2027 | Lusaka | USD 1 500 |
| 19 to 21 Apr 2027 | Windhoek | USD 1 500 |
| 31 May to 2 Jun 2027 | Online | USD 900 |
| 12 to 14 Jul 2027 | Accra | USD 1 500 |
| 16 to 18 Aug 2027 | Johannesburg | R13 000 |
| 20 to 22 Sep 2027 | Harare | USD 1 500 |
| 18 to 20 Oct 2027 | Port Louis | USD 1 500 |
| 29 Nov to 1 Dec 2027 | Durban | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)