Leading Tender Response Writing Teams
3 days|Delivered on request
This programme is for the person accountable for the work rather than the person doing it. It covers difficult conversations and sales forecasting from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with consultative selling, needs analysis and proposal writing in their own organisation.
What delegates leave able to do
- Take ownership of consultative selling rather than escalating it, measured against recognised service design practice
- Make a decision about needs analysis without waiting for a specialist
- Review proposal writing and say plainly whether it is working
- Bring objection handling into line with current good practice
What the course covers
- Difficult conversations
- Sales forecasting
- Consultative selling
- Needs analysis
- Proposal writing
- Objection handling
- Service recovery
Who should attend
- branch managers
- customer service managers
- contact centre team leaders
- service desk staff
- client relationship managers
