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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Leading Tender Response Writing Teams
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers difficult conversations and sales forecasting from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with consultative selling, needs analysis and proposal writing in their own organisation.
What delegates leave able to do
- Take ownership of consultative selling rather than escalating it, measured against recognised service design practice
- Make a decision about needs analysis without waiting for a specialist
- Review proposal writing and say plainly whether it is working
- Bring objection handling into line with current good practice
What the course covers
- Difficult conversations
- Sales forecasting
- Consultative selling
- Needs analysis
- Proposal writing
- Objection handling
- Service recovery
Who should attend
- branch managers
- customer service managers
- contact centre team leaders
- service desk staff
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 12 to 14 Oct 2026 | Dar es Salaam | USD 1 500 |
| 16 to 18 Nov 2026 | Johannesburg | R13 000 |
| 1 to 3 Feb 2027 | Pretoria | R13 000 |
| 22 to 24 Mar 2027 | Online | USD 900 |
| 26 to 28 Apr 2027 | Port Louis | USD 1 500 |
| 24 to 26 May 2027 | Johannesburg | R13 000 |
| 12 to 14 Jul 2027 | Pretoria | R13 000 |
| 9 to 11 Aug 2027 | Cape Town | R13 000 |
| 13 to 15 Sep 2027 | Cairo | USD 1 500 |
| 25 to 27 Oct 2027 | Online | USD 900 |
| 22 to 24 Nov 2027 | Pretoria | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)