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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Managing Business Development
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers needs analysis and difficult conversations from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with objection handling, proposal writing and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Bring objection handling into line with current good practice, measured against the Consumer Protection Act
- Put proposal writing on a footing they can defend to a reviewer
- Take ownership of telephone and contact centre skills rather than escalating it
- Spot where voice of the customer programmes is failing before it becomes a finding
What the course covers
- Needs analysis
- Difficult conversations
- Objection handling
- Proposal writing
- Telephone and contact centre skills
- Voice of the customer programmes
- Negotiation in sales
Who should attend
- service desk staff
- sales managers
- client relationship managers
- branch managers
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 2 to 4 Nov 2026 | Dubai | USD 1 500 |
| 18 to 20 Jan 2027 | Johannesburg | R13 000 |
| 22 to 24 Feb 2027 | Johannesburg | R13 000 |
| 29 to 31 Mar 2027 | Johannesburg | R13 000 |
| 3 to 5 May 2027 | Johannesburg | R13 000 |
| 14 to 16 Jun 2027 | Accra | USD 1 500 |
| 19 to 21 Jul 2027 | Pretoria | R13 000 |
| 23 to 25 Aug 2027 | Pretoria | R13 000 |
| 11 to 13 Oct 2027 | Johannesburg | R13 000 |
| 22 to 24 Nov 2027 | Cairo | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)