Managing Business Development
3 days|Delivered on request
This programme is for the person accountable for the work rather than the person doing it. It covers needs analysis and difficult conversations from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with objection handling, proposal writing and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Bring objection handling into line with current good practice, measured against the Consumer Protection Act
- Put proposal writing on a footing they can defend to a reviewer
- Take ownership of telephone and contact centre skills rather than escalating it
- Spot where voice of the customer programmes is failing before it becomes a finding
What the course covers
- Needs analysis
- Difficult conversations
- Objection handling
- Proposal writing
- Telephone and contact centre skills
- Voice of the customer programmes
- Negotiation in sales
Who should attend
- service desk staff
- sales managers
- client relationship managers
- branch managers
- customer service managers
