Managing Proposal Writing
3 days|Delivered on request
This programme is for the person accountable for the work rather than the person doing it. It covers needs analysis and service level design from the position of someone who must review, approve and answer for the output. Managers carry this because service recovery is usually the moment that decides whether a customer stays, and the accountability does not delegate cleanly. Delegates leave able to work confidently with service recovery, pipeline management and customer journey mapping in their own organisation.
What delegates leave able to do
- Bring service recovery into line with current good practice, measured against the Consumer Protection Act
- Improve pipeline management within their own organisation
- Put customer journey mapping on a footing they can defend to a reviewer
- Make a decision about service standards without waiting for a specialist
What the course covers
- Needs analysis
- Service level design
- Service recovery
- Pipeline management
- Customer journey mapping
- Service standards
- Negotiation in sales
Who should attend
- key account managers
- sales representatives
- customer service managers
- sales managers
- client relationship managers
